Data Protection and GDPR

 
About Calibrum GDPR Compliance
 
Calibrum is GDPR (General Data Protection Regulation) compliant and provides technology that enables our customers to be GDPR-compliant also. This support page discusses how users can manage data subject requests using the Calibrum platform, in particular focusing on how a user can modify and delete data.
 
While Calibrum provides technology that enables our customers to be GDPR-compliant, Calibrum customers should seek their own legal advice as to how to comply with GDPR.
 
For more details about Calibrum and GDPR, visit this page. If you have additional questions about GDPR compliance, please reach out to your Customer Success Representative or contact Calibrum Support.
 
Privacy Shield Participation
 
 
 
Data Modification
 
A survey response cannot be edited by other than the respondent the response belongs to.  
 
Deleting Data by Email Address
 
A Survey Administrator can use an email address to remove all survey responses, contacts, contact lists, user accounts, and tickets linked to this same email address. If respondents want you to delete all of their data, it is best to contact your Survey Administrator with a list of email addresses and have them follow the instructions in this section.
 
Data Deletion: Survey Platform
 
This section details how a standard user can delete individual data points. You may delete:
 
  • The entire survey response, multiple responses, or all responses
  • The entire survey (including all related data)
  • A contact, multiple contacts, the entire contact list, or multiple contact lists
  • Admin data
 
You can delete all information connected to a respondent in one place. Once you delete a participant, you delete:
 
  • Their response in every project
  • Their metadata
  • All their reports and dashboard data
  • The participant’s account
 
Backup & Data Retention
 
This section pertains to data in the Services, not Calibrum internal company retention procedures. All respondent data are backed up by Calibrum using daily complete off-site encrypted backups. However, customers are responsible for routine back-up of their data in case of accidental deletion/modification caused by one of their users, and for their own archive/data retention policies. Calibrum backups data for disaster recovery purposes only. It is the customer’s responsibility to enforce any required retention periods that apply to their data. 
 
Privacy Shield Framework (visit website):