Email Survey

 

Your survey is now open and you are ready to send out invitations and collect responses from your panelists. You may send out Survey URL's from the Survey Settings > Survey Access tab, or email the survey link directly from the Email Survey page:

 

 

 

 

By default the "To:" recipients list is set to your survey's Survey Participants group. You may change the group to any other group you like, you just need to make sure that if you are sending out the survey links in your email, the panelists in the new group are also members of the survey participant's group, otherwise their access to the survey will be denied. It's not uncommon that you may want to just create a group for 15 of the 100 panelists who have access to your survey and send them a message. You simply create a new group, add those 15 people and here on the Email Survey page, you assign the To: field to that group and send them the email. Since they also belong to the survey participant's group, they will be able to access the survey when they click on the survey link.

 

After the survey participants group name (in our case "RTD Demo Group") you will see the list of languages that users that belong to that group may speak. The languages are comma-separated. In our case, in our group panelists speak the German and/or English languages. So I need to make sure that I send them both an English and a German translated email. English email to the English speaking people, and German email to the German speaking audience.

 

You can filter the languages using the "Recipient Language Filter" option.

 

You can filter the list of recipients by email address. The dropdown will display the list of all panelists with a valid email address. Only panelists that are members of the current survey round will be displayed in the dropdown list. The panelist language and survey progress are also displayed with their name and email address. For high privacy surveys, only internal ID for panelists will be displayed; their email and language will be hidden. To select multiple panelists at the same time, you can continuously push down the CTRL key, and with your mouse click on individual panelists in the list.

 

You can filter the list of recipients by their progress. If panelists belong to the progress level you select from the dropdown menu, they will receive the email, otherwise they won't.

 

Only recipients whose "Language" (in Users > User > Language) is set to the language you selected will receive your email, others will not.

 

If you selected a language (other than English), you will need to set the encoding so Surveylet can send out the correct language characters. If you send out Spanish email written in Spanish, make sure you select the "Spanish" for Email Content Language. If you leave it out, special characters may be displayed unreadable to your panelists in your email.

 

The subject line for your email. You may use Email Variables here.

 

This is the actual message body. HTML formatted. You can use the HTML editor to create your content, or switch to HTML source by clicking on the "</>" icon to edit the HTML directly; but make sure you switch back to normal view from HTML source by clicking on the "</>" icon again, otherwise your edits will be lost and cannot be recovered.

 

List of Email Templates that you can import and continue to edit. Feel free to edit the imported email template, it won't affect the original template. Email templates are designed from the Library > Email Templates page.

 

List of Email Variables. Email variables are tokens that are replaced when the email is sent. Their values will be determined for each email. Each Surveylet email is a personalized email, so each email is sent out individually and not in a group, even though you are sending it to a whole group. No individual emails can be sent to panelists. To communicate with your panelists on one-on-one, use the View Responses > Chat functionality.

 

Before you send out your emails to your panelist, you may want to test it and see how it looks.

 

Click on the Send Test Email menu button:

 

 

Enter the test email you want the email to be sent to: